Betting Rules

These Betting Rules explain the general terms that apply when you place bets through Casino Infinity. They are intended to help you understand how bets are accepted, recorded, settled and reviewed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before using the website. By placing a bet, you confirm that you understand and accept the rules that apply to that bet.

Casino Infinity operates under licence No. 8048/JAZ issued by the Government of Curaçao through Antillephone N.V., with 128-bit SSL encryption protecting player data and eCOGRA auditing game fairness.

General betting conditions

You must have a valid account and be permitted to use online gambling services under the laws that apply to you. Casino Infinity may require identity, age, location or account verification before accepting bets, processing transactions or allowing access to particular services. You must provide information that is accurate, current and complete, and you must update it if your circumstances change.

Your account is intended for your personal use. You must keep your login details private and take reasonable steps to prevent another person from accessing your account. Bets placed using your account may be treated as having been placed by you unless there is evidence of unauthorised access or another relevant issue. You should contact the available support channel promptly if you believe your account has been compromised.

You must not place bets on behalf of another person, allow another person to use your account, or use funds that do not belong to you. You must also not use the service for unlawful activity, fraud, manipulation, money laundering or any other prohibited purpose. Casino Infinity may suspend or restrict an account where it reasonably considers that these rules, the applicable Terms and Conditions or legal requirements may have been breached.

Only place bets that you can afford to lose.
Check the selection, stake, odds and potential return before confirming a bet.
Do not chase losses or increase stakes because of frustration or pressure.
Keep your account information secure and use only your own approved payment method.
Review the displayed rules for the specific sport, event, game or market before betting.

Available betting products, markets, odds, minimums and maximums may vary. Any restrictions shown on the website or during the bet placement process apply to the relevant transaction. Information displayed before confirmation is provided to assist your decision, but you remain responsible for checking the details of your bet before submitting it.

Placing and accepting bets

A bet is normally submitted by selecting a market or game, entering a stake and confirming the transaction through the relevant betting interface. A bet is not accepted merely because you have selected a price, added a selection to a bet slip or begun the confirmation process. Acceptance occurs only when the system records the bet and displays an appropriate confirmation or reference.

The record held in Casino Infinity's systems is generally used to determine whether a bet was submitted, the time it was submitted, the selections made, the stake, the applicable price and the status of the bet. You should retain any confirmation shown to you and check your account history. If a bet does not appear as accepted, do not assume that it has been placed.

Odds, prices, lines and other betting information may change before a bet is accepted. Where the service provides an option to accept changed odds or terms, you should review the updated information before confirming. A bet may be rejected, delayed or subject to review where there is a pricing issue, an obvious error, a market interruption, a technical problem, a regulatory requirement or a concern about account activity.

Bet slips and bet types

The bet slip may display single bets, combinations, accumulators or other available bet types. The return for a combined bet can depend on every selection meeting the applicable settlement conditions. Some markets may have special rules concerning void selections, dead heats, postponed events, abandoned events, non-runners, player participation, minimum qualifying requirements or other circumstances. The rules shown for the relevant market take priority over general descriptions where there is a difference.

You should review whether a selection is pre-match, in-play or otherwise subject to special timing rules. In-play information may be delayed and may not reflect the latest event. Bets can be suspended while an event is developing, and a bet submitted during a suspension may not be accepted. Casino Infinity does not guarantee uninterrupted access to every market or betting feature.

Results, settlement and corrections

Bets are settled using the official result or outcome source applicable to the relevant market, competition, event or game. The settlement method can differ between products. For example, a market may be settled using the result at the end of an event, a result declared by an authorised body, or the outcome recorded by the game system. Any special market rules should be read before placing the bet.

A market may be settled as a win, loss, push, void or another available status. A void bet is generally treated as cancelled for settlement purposes, although any remaining selections in a combination may be treated according to the rules for that bet type. Where an event is postponed, abandoned, interrupted or rescheduled, the applicable market rules determine whether the bet remains active or is voided.

Results may initially be shown as provisional. Settlement can be changed if an official result is corrected, an error is identified, a market was settled incorrectly, or information relevant to the outcome becomes available. If a bet was settled using an obvious error, Casino Infinity may correct the settlement in accordance with the applicable rules and Terms and Conditions.

Check the final status of the bet in your account history.
Compare the settlement with the market rules and the official result where appropriate.
Keep records of the bet reference and any relevant messages if you believe the settlement is incorrect.
Raise a query through the available support process as soon as reasonably possible.
Provide enough information for the bet and issue to be identified and reviewed.

If there is a disagreement about a result, settlement or account record, the matter may be reviewed using the available transaction records, event information, system data and applicable rules. Reviews may take time where external confirmation is required. Nothing in these rules removes any rights you may have under applicable Australian consumer or gambling laws.

Cancellations, technical issues and responsible betting

After a bet has been accepted, it may not be possible to cancel or amend it unless the relevant rules or an available feature expressly allow this. You should therefore check every detail before confirmation. If a transaction appears duplicated, remains pending unexpectedly or displays an error, avoid repeatedly submitting the same bet and review your account history before trying again.

Technical interruptions can result from connectivity problems, device settings, maintenance, system failures or other causes. If access is interrupted, a bet may still have been accepted or may not have been submitted. The account record and system logs are used to establish the status of a transaction. Casino Infinity may investigate reports of technical problems and may take appropriate corrective action where a system error has affected a bet.

You are responsible for using a suitable device, maintaining a secure connection and checking your account after a failed or interrupted transaction. Do not rely solely on a pop-up, notification or screen refresh as proof that a bet was accepted. If you notice unusual activity, an unfamiliar transaction or an account balance that does not appear correct, stop using the account and seek assistance through the available support channel.

Safer gambling

Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Set a budget and time limit before you begin, take regular breaks and never gamble when affected by alcohol, medication, stress or other circumstances that may affect your judgement. You can use any responsible gambling tools made available on the website, which may include deposit controls, activity reminders, time-outs, self-exclusion or account restrictions.

If gambling is causing concern, stop betting and seek independent support. You can also request information about available account controls or self-exclusion options through the support process provided on the website. If you are under the applicable legal age, do not use the service. Parents and account holders should take reasonable steps to prevent minors from accessing gambling services.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operational procedures. The version published on the website applies from the stated effective date. You should review the rules regularly and before placing bets. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support channel.