Responsible Gaming

Casino Infinity is committed to helping Australian players make informed choices and keep gambling a safe, controlled form of entertainment. Gambling should be enjoyable, never a way to make money, solve financial problems or escape personal difficulties. Before you play, consider your limits, understand the risks and only gamble with money you can afford to lose.

Casino Infinity operates under licence No. 8048/JAZ issued by the Government of Curaçao through Antillephone N.V., with 128-bit SSL encryption protecting player data and eCOGRA auditing game fairness.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance, and previous results do not influence future outcomes. A winning session does not mean that another win is due, while a losing session does not mean that a win is approaching. Understanding this can help you keep realistic expectations when using Casino Infinity.

Only gamble when you are comfortable with the possible outcome. Treat every amount you deposit as money that may be lost. Do not use funds intended for rent, mortgage payments, utilities, food, transport, education, savings or other essential expenses. Gambling should never come before your personal or family responsibilities.

Set a budget before you start and stay within it.
Decide how much time you can spend playing and take regular breaks.
Keep gambling separate from essential household spending.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not borrow money, use credit for gambling or ask others to fund your play.
Never chase losses by increasing your stakes or playing for longer.
Remember that gambling outcomes are random and cannot be controlled through strategies, rituals or systems.

A limit is most effective when it is set before gambling begins. It can be helpful to write down your budget and time allowance, tell someone you trust about your plan and review your gambling habits regularly. If you find it difficult to follow your own limits, take a break and consider using stronger controls.

Tools to help you stay in control

Casino Infinity may provide account and play-management tools designed to help you manage your gambling. Depending on the feature available to you, these controls may include deposit limits, loss limits, wagering or spending limits, session reminders, breaks and account self-exclusion. The availability and operation of a particular tool may depend on your account and applicable requirements.

Financial limits

A deposit or spending limit can help you control the amount added to or used from your account over a selected period. Choose an amount that fits comfortably within your personal entertainment budget. A limit should not be viewed as a target to reach. If you have already reached your limit, wait until the relevant period has ended rather than looking for another way to continue gambling.

Time reminders and breaks

Long or uninterrupted sessions can make it harder to keep track of time and spending. Use reminders where available and pause regularly to reassess how you feel. A short break can help you make a more considered decision. If gambling is taking time away from sleep, work, study, relationships or other activities, stop playing and review your habits.

Self-exclusion

Self-exclusion is a voluntary arrangement that prevents or restricts access to gambling for a chosen period or until further review, subject to the process that applies to your account. It is intended for people who want stronger support to stop gambling. During a self-exclusion period, do not try to open another account or use another person's account. If you want to use self-exclusion, follow the available account process or contact the relevant support channel through the website.

Controls are helpful, but they are not a substitute for professional support. If you cannot set or maintain limits, or if you repeatedly remove controls to continue playing, consider stopping altogether and seeking confidential advice.

Recognising when gambling may be harmful

Problem gambling can affect anyone. It is not defined only by the amount of money lost. Gambling may be becoming harmful when it affects your mood, relationships, finances, work, study, health or ability to meet everyday responsibilities. Early action can reduce the impact and make it easier to regain control.

Consider taking a break and seeking support if any of the following statements apply to you:

You spend more time or money gambling than you planned.
You keep thinking about gambling or feel restless when you try to stop.
You increase your stakes to feel the same excitement.
You chase losses or gamble to recover money you have already lost.
You hide, minimise or misrepresent your gambling to family, friends or others.
You borrow money, sell possessions or use essential funds to gamble.
You cancel plans, miss work or study, or neglect important responsibilities because of gambling.
You feel guilty, anxious, irritable or distressed after gambling.
You have tried to stop or cut back but have not been able to do so.
Gambling is affecting your relationships, sleep, mental health or general wellbeing.

You do not need to wait for a serious problem before asking for help. Speaking with someone early can provide practical options and reduce feelings of shame or isolation. A trusted friend, family member, health professional or gambling counsellor can help you consider your next step.

If gambling is causing financial pressure, consider contacting a qualified financial counsellor before taking out a loan, using credit or making further deposits. Do not gamble as a method of repaying debt. If you feel overwhelmed, unsafe or at risk of harming yourself or another person, seek urgent assistance through appropriate emergency or crisis services in Australia.

Support, account safety and our approach

Casino Infinity encourages players to make informed decisions and supports the use of responsible gambling controls. We may provide information, reminders, account restrictions or other measures where appropriate. We may also take steps to protect customers and the integrity of the service, including reviewing activity that appears inconsistent with responsible play or applicable requirements.

If you are concerned about your gambling, use the responsible gaming features available through your account and contact the website's support channel for assistance with those features. Do not provide your login details to another person, and do not allow anyone else to gamble through your account. Keeping your account private can help you maintain control and protects your personal information.

Australian players can also seek confidential help from recognised gambling support and counselling services operating in their state or territory. These services can provide information, counselling, financial guidance and support for affected family members. Assistance is available whether you gamble online, in venues or through other forms of gambling.

Stop gambling and close the game or sign out of your account.
Review your recent gambling and identify what you can realistically afford.
Set a deposit, spending or time limit, or request a break or self-exclusion.
Tell a trusted person what is happening and ask them to support your plan.
Contact a qualified gambling support service or health professional.
If debt or financial stress is involved, speak with a financial counsellor before making further payments or deposits.

Responsible gambling is a shared effort, but the decision to play remains personal. There is no need to continue gambling simply because you have deposited, won earlier or already experienced losses. You can stop at any time. Choosing not to gamble, taking a break or asking for help is a responsible decision.