Privacy Policy | Casino Infinity

Information we may collect

When you use Casino Infinity, information may be collected directly from you, automatically through your use of the website, or from service providers that support the platform. The information collected depends on the services you use, the checks required for your account and the choices you make.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other information needed to create and manage an account. We may also keep records of communications with you, including questions, complaints, requests and support conversations. These records help us understand your request, provide assistance and maintain an accurate account history.

Verification information

To help confirm identity, age and eligibility, we may request verification documents or other information. This can include identity documents, information used to confirm your address and records relating to account ownership. Verification information may be reviewed by authorised staff or specialist service providers working on relevant checks.

Payment and transaction information

We may handle information about deposits, withdrawals, gaming activity, transaction history, account balances and payment methods. Payment details may be processed through payment providers. Payment information is used as needed to process transactions, investigate unusual activity, maintain accurate records and provide account support.

Device and usage information

When you access the website, technical information may be recorded. This can include your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, session details and information about how you interact with the website. We may also receive information about the source that referred you to the website.

Cookies

Casino Infinity may use cookies and similar technologies to keep the website working, remember preferences, support login and security functions, understand website usage and improve services. Some cookies may be placed by service providers supporting website features or analytics. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website operate.

How and why information is used

Personal information is used for purposes connected with operating an online casino and supporting players. We seek to collect and use information that is reasonably relevant to those purposes. Common uses include:

Creating, maintaining and administering your account.
Providing access to gaming, account and website features.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age and account ownership.
Carrying out security, anti-fraud, anti-money-laundering and other risk checks.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to the service.
Responding to questions, complaints, technical issues and data requests.
Monitoring website performance, improving usability and developing services.
Supporting responsible gambling and account safety processes where relevant.
Sending service messages, including account, security or transaction notifications.
Sending marketing communications where permitted and where you have provided the required permission or there is another lawful basis.

Online gambling services need to protect players, accounts and payment systems. Information may therefore be compared with account activity, transaction patterns, device details and verification information to identify unusual behaviour or attempted misuse. These checks may result in a request for additional information or a review of account activity.

Where information is used for marketing, you can choose to stop receiving marketing communications. Service and security messages may still be sent when they are necessary to operate your account or provide important information about the service.

Sharing, storage and protection

Personal information may be shared with trusted parties where this is needed for the purposes described in this Policy. These parties may include payment providers, identity and verification services, technology and hosting providers, customer support tools, security and fraud prevention services, professional advisers and other suppliers that help operate the website.

Information may also be disclosed where required or permitted by law, or where necessary to protect rights, safety, property or the integrity of the service. Service providers may process information on behalf of Casino Infinity and may be located in Australia or another country. Where information is handled across borders, appropriate steps may be taken to support its security and lawful handling.

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, authentication, monitoring, secure transmission and internal procedures. However, no website, online service or electronic transmission can be guaranteed to be completely secure.

Keeping information

Information is generally kept for as long as it is needed for account administration, support, security, business records and the purposes described in this Policy. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

If you close your account, some information may remain in restricted records so that legal obligations, disputes, fraud investigations, transaction checks or other legitimate requirements can be addressed. Closing an account does not necessarily remove every record immediately.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. You can contact us to ask about the information connected with your account and to exercise available rights.

Access your personal information or request an explanation of how it is being used.
Ask for inaccurate, incomplete or outdated information to be corrected.
Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
Withdraw consent to marketing communications at any time.
Ask questions about the collection, use, sharing or protection of your information.
Raise a concern if you believe your information has not been handled appropriately.

To exercise your data rights, contact support@infinitycasino.best. You may ask to access your data, correct inaccurate information, request deletion of your information or withdraw consent to marketing. Please provide enough information for us to understand your request and confirm that it relates to you or your account.

We may need to request reasonable information to verify your identity before responding. This helps protect personal information from unauthorised requests. Requests will be considered in accordance with applicable privacy requirements.

In some situations, access, correction or deletion may be limited, delayed or refused, including where information must be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes. If a request cannot be completed in full, we will explain the relevant reason where appropriate.

Marketing preferences

You can withdraw consent to marketing by using an unsubscribe option in a marketing message, changing available communication preferences in your account or contacting support@infinitycasino.best. You may continue to receive essential account, transaction, security or service communications that are not marketing messages.

Updates and contact

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The latest version will be made available on the website. Where a change is important, additional notice may be provided through the website or by another appropriate communication method.

You should review this Policy periodically so you understand how information may be handled. Your continued use of the website after an updated Policy is published may indicate that you have read the revised information, subject to any rights or permissions required by applicable privacy requirements.

If you have a privacy question, want to access or correct your information, request deletion, withdraw consent to marketing or raise a concern, contact support@infinitycasino.best. We will review your request and respond in accordance with applicable requirements and the information reasonably available to us.