Contact Casino Infinity

If you need help with your Casino Infinity account or have a question about our services, email support@infinitycasino.best. Our support team can review your query and provide general guidance about the next steps. Please provide clear information so your request can be directed and answered as efficiently as possible.

Casino Infinity operates under licence No. 8048/JAZ issued by the Government of Curaçao through Antillephone N.V., with 128-bit SSL encryption protecting player data and eCOGRA auditing game fairness.

How to get in touch

For assistance, contact Casino Infinity by email at support@infinitycasino.best. In your message, include the account email address or username connected with your account, together with a short description of the issue. If relevant, attach screenshots showing the problem. Do not include your password, full payment card details or other sensitive security information in an email.

Providing complete and accurate information helps support understand your request faster. If your question relates to an account or transaction, include any useful reference details that are safe to share, such as the approximate date and the general type of issue. Support will usually reply within 24 hours, although response times can vary depending on the nature and complexity of the request.

Account access, profile details and verification questions
Deposits, withdrawals and payment-related queries
Questions about bonus terms and eligibility
Technical problems, error messages or website issues
Responsible gambling requests, including help with account restrictions or other available controls

When contacting us about responsible gambling, please say clearly what assistance you are seeking. Requests involving account access, restrictions or verification may require additional information before action can be taken. For your protection, only send messages from the email address associated with your account where possible.

Before you send your message

Please check that your message is addressed to support@infinitycasino.best and that the details provided are correct. One clear message containing the relevant information can help avoid delays caused by repeated or incomplete requests. If you have already contacted support about the same matter, refer to your earlier message rather than opening multiple requests.

Casino Infinity aims to handle support enquiries fairly and carefully. Some matters may need further review before a response can be provided. Please allow reasonable time for this process and follow any instructions supplied by the support team.